If the score you have purchased or downloaded is not working, please check that you are connected to the internet. If you have a poor connection, the score may not load. You can also try changing your internet connection (e.g., use your mobile hotspot connection) to see if the problem persists.
Please also try:
- Playing the score from another device
- Using a different browser
- Using an incognito window (Chrome, Firefox, Edge, Safari)
- Disabling all extensions (Chrome, Firefox, Edge, Safari)
- Clearing the cache (Chrome, Firefox, Edge, Safari)
If the score is still not working or loading, please contact us here. In the form, please share the link of the score or state the instrument, the exact title of the score and explain the issue you are having in detail.
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