If you are facing a latency problem after connecting your Bluetooth device to your tablet, smartphone or computer, please try closing and re-opening the app.
If the cursor on the score is offset from the audio track, you can manually adjust the latency and remove the lag by following these steps:
- Click on "Settings" in the top-right corner of the score.
- Increase the "Latency" value to reduce the lag of the cursor. For Bluetooth speakers/headphones, we recommend setting the latency to between 200 and 400. If you are using Airplay speakers, you may need to set this value to over 1,000.
If you are experiencing other sound issues when connecting to a Bluetooth device, it is important to check that no other external device is connected to your tablet, smartphone or computer. If another device is already connected, it may cause interference.
If this is not the case, please disconnect then reconnect your Bluetooth device:
How to connect/disconnect a Bluetooth device on a PC
How to connect/disconnect a Bluetooth device on a Mac
How to connect/disconnect a Bluetooth device on an iPhone/iPad
How to connect/disconnect a Bluetooth device on an Android device
If these steps do not resolve the issue, please contact our customer service team.
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