Fix Microphone Issues in Wait Mode & Smart Page Turn

Both Wait Mode and Smart Page Turn Mode use your device’s microphone to detect your instrument.

If Tomplay can’t hear you, you can already try the following basic actions:

• Try adjusting the microphone sensitivity in the app here:

• Make sure you are playing in a quiet environment, so that the app only hears your instrument

• Try playing closer to the microphone, or a little louder

• If available, try increasing the volume of your instrument

If the above doesn’t work, you will find some device-specific troubleshooting below to improve microphone detection.

Apple iPad & iPhone 

The first time you use a Tomplay feature that requires the microphone, your device will ask for permission. Please allow access, otherwise the app cannot detect your instrument. 

Check microphone permissions manually: go to Settings > Privacy & Security > Microphone, find Tomplay in the list, and enable the slider (green).

On iOS, the microphone input level is automatically adjusted by the system. If notes are being skipped, try playing slightly farther from the microphone or more softly. If notes are not detected at all, play closer to the microphone or a little louder.

Android SmartPhone & Tablet 

When the microphone is first needed, a pop-up will ask to allow Tomplay to record audio. Tap Allow.

 You can also enable permissions manually under: Settings > Apps > Tomplay > Permissions > Microphone.

On Android, the microphone input level is automatically adjusted by the system. If notes are skipped, play farther from the microphone or more softly. If notes are not detected, play closer to the microphone or a little louder.

Windows PC

Check microphone permissions.

• Go to Start > Settings > Privacy & Security > Microphone. Make sure microphone access is On and Tomplay is enabled.

  

Disable sound enhancements

• Right-click the Speaker icon in the taskbar > Sound settings.

• Under Input, select your microphone and click Device properties.

• Go to the Enhancements tab (if available) and check Disable all sound effects or uncheck any enhancements.

Boost microphone level

• In the same microphone settings window, go to the Levels tab.

• Increase the Microphone level and, if available, the Microphone Boost slider until your instrument is detected clearly. Avoid setting it too high, which can cause distortion.

Test the microphone

• Go to Settings > System > Sound.

• Under Input, speak or play your instrument and watch the input level meter. If the bar moves steadily, your microphone is picking up sound.

Mac

Check microphone permissions

• Go to Apple menu > System Settings > Privacy & Security > Microphone.Ensure Tomplay is enabled.

Adjust microphone input level

• In System Settings > Sound > Input, select your microphone. Move the Input volume slider to increase sensitivity until your instrument is detected clearly.

Test the microphone

• In the same Sound > Input panel, play your instrument.Watch the input level meter — if the bar moves steadily, your Mac is detecting the sound.

Important tips

• Always make changes gradually (distance, volume, or gain). Small adjustments usually solve the problem.

• Background noise or nearby instruments can interfere with recognition.

• If none of the above resolves the issue, please contact our support team here.